This page explains how to delete your Nunua Pro or Nunua Pro Buyer account, operated by Ajiriwa Network (www.ajiriwa.net). Deleting your account is permanent — once it is processed, you will no longer be able to sign in or recover the account.
You can delete your account directly inside either app without contacting us:
If you cannot access the app — for example, you have lost your phone, can no longer sign in, or have already uninstalled — email us from the address associated with your account:
Email:
support@ajiriwa.net
Subject: Delete my Nunua Pro account
Include: the phone number or email you registered with, and which app (customer or buyer).
We will verify your identity and process the request within 7 business days. We may contact you on your registered number to confirm before deleting.
When your account is deleted, the following personal data is removed immediately from our active systems:
The retained records are no longer linked to your identity — your row is replaced with a placeholder ("Deleted User") and contains no personal information.
Tanzania Revenue Authority (TRA) and Bank of Tanzania regulations require us to keep transactional and financial records for accounting and audit purposes. We therefore retain orders, payments, payouts, bids and ratings in anonymized form for up to seven (7) years from the date of the transaction, after which they are permanently purged.
Backups containing your data are rotated out within 30 days of the deletion.
Account deletion is immediate and irreversible. We do not offer a grace period or restoration. If you want to use Nunua Pro again later, you will need to register a fresh account.
Questions about account deletion or your data? Reach us at support@ajiriwa.net.