These Terms of Service ("Terms") govern your access to and use of Nunua Pro, a mobile application and platform owned and operated by Ajiriwa Network (www.ajiriwa.net) (collectively referred to as "we", "us", or "Ajiriwa Network").
By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Service.
Nunua Pro is a marketplace platform that connects Customers (individuals who need goods purchased and delivered) with Buyers (independent service providers who shop for and deliver those goods) and with Shops (businesses that sell through a Nunua Pro storefront and manage their orders in the NunuaPro Business app). Shops may deliver with their own couriers, with Buyers they recruit, or with drivers found through Nunua Pro. Companies that make point-of-sale software (Developers) may connect shops to Nunua Pro through our API. Ajiriwa Network facilitates these connections but is not a party to any transaction between Customers, Buyers and Shops.
To use the Service you must:
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@ajiriwa.net of any unauthorised use of your account. Ajiriwa Network is not liable for any loss resulting from unauthorised use of your account.
If you register as a Buyer on Nunua Pro, you agree to:
Buyers who join through a shop's invitation are linked to that shop. The shop can see your activity on NunuaPro — whether you are shopping, delivering or available, your progress on an order, and how many orders you have completed since joining through it — and, only while you are on the way to deliver an order, your current position. It never sees your customers or delivery addresses. Details are in section 4 of our Privacy Policy.
Buyers acknowledge that they are independent contractors and are solely responsible for their own taxes, insurance, and compliance with applicable labour and commercial laws.
If you register as a Customer on Nunua Pro, you agree to:
Orders placed directly with a shop. When you order from a shop's storefront, your order is with that shop: the shop sets the prices and delivery fee, confirms what it can supply, and delivers using its own delivery person. You agree to the total the shop confirms before your order goes ahead, and pay in cash on delivery (where the shop accepts it), via mobile money (M-Pesa, Tigo Pesa, Airtel Money), or from your NP balance. You may cancel free of charge until the shop starts preparing your order; anything paid via mobile money or your NP balance is returned to your NP balance if the order is cancelled or declined, and any unused metered delivery fee reserve is returned to your NP balance upon delivery. Nunua Pro provides the ordering, payment and tracking tools but is not the seller of goods ordered from a shop.
If you register a shop on Nunua Pro, or act for one as its owner or staff member, you agree to:
You are the seller of goods ordered from your storefront, and you are responsible for their quality, description and legality. The owner of a shop is responsible for what the shop's staff accounts do, and decides what each staff member may access.
Connecting your point-of-sale (POS) system. You may connect POS software to your shop. Its provider then receives your shop's products, stock and sales through Nunua Pro, and the details of your Customers' orders that are needed to record and fulfil them. You choose whether to connect, and you can pause or disconnect the provider at any time in the Business app. POS providers are bound by our Developer Terms; your own agreement with your provider is between you and them.
If you use the Nunua Pro API, hold an API key, or create an account in the developer console, the Developer Terms also apply to you. They cover keys, the use of shop and customer data, fair use of the API, approval and suspension.
Nunua Pro charges a service fee on completed orders. The applicable fee structure is displayed within the application and may be updated from time to time with prior notice.
Ajiriwa Network is not responsible for disputes arising from cash transactions conducted outside the platform.
You may not use the Service to:
Alcohol may be sold only by Shops licensed to sell it, only through their storefronts, and only to Customers who are 18 or older. Customers must confirm their age when ordering. The person delivering an order that contains alcohol may ask for identification, and must not hand it over to anyone who appears to be under 18, cannot show identification when asked, or appears intoxicated.
Violation of these prohibitions may result in immediate suspension or termination of your account.
Customers may rate and review Buyers, and Shops they ordered from, following the completion of an order. Shops may reply publicly to reviews. Ratings must be honest and based on actual experience. We reserve the right to remove ratings that violate our policies. A rating affects the Buyer's or Shop's visibility and standing on the platform.
If a dispute arises between a Customer and a Buyer or Shop, either party may report it through the app. Problems with an order from a Shop must be reported within 48 hours of delivery. Ajiriwa Network may, at its sole discretion, investigate and mediate disputes, but is not obligated to do so and does not guarantee any particular outcome. Decisions made by Ajiriwa Network regarding disputes are final.
All content, trademarks, logos, and software associated with Nunua Pro are the property of Ajiriwa Network or its licensors. You may not copy, modify, distribute, or create derivative works from any part of the Service without our express written permission.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Ajiriwa Network does not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected.
To the maximum extent permitted by applicable law, Ajiriwa Network and its affiliates, officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms shall not exceed the total fees paid by you to Ajiriwa Network in the three (3) months preceding the claim.
You agree to indemnify, defend, and hold harmless Ajiriwa Network and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
Ajiriwa Network may suspend or terminate your account at any time, with or without cause, with or without notice, including for violation of these Terms. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination will remain in effect.
These Terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Tanzania.
We may modify these Terms at any time. Material changes will be communicated through an in-app notification or email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact: