1. Introduction
Welcome to Nunua Pro, a product of Ajiriwa Network
(www.ajiriwa.net).
This Privacy Policy explains how we collect, use, disclose, and protect information about you
when you use the Nunua Pro mobile application and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
If you do not agree, please discontinue use of the Service.
2. Information We Collect
a) Information you provide directly:
- Full name, phone number, and email address when registering
- Profile photo (optional)
- Payment information (mobile money account details for payouts)
- Messages and communications within the app
- Order details and delivery instructions
Shop owners (NunuaPro Business app) also provide:
- Shop details: name, category, address, map location and an optional shop phone number
- Your product catalog: product names, prices, units and stock status
- Price lists you choose to paste or photograph so the app can read your products from them. The camera and photo library are used only when you choose to take or pick a photo, and the photo is not kept after it has been read.
- Details of buyers you invite: their name, phone number and an optional note on how you know them. Please invite only people who have agreed to it. We use these details only to link that person's account to your shop if they sign up, and to let you contact them.
- Payout mobile money phone number and verified account details to receive disbursements for completed shop orders.
Developers (the developer console and API) provide:
- Company name, website and where your POS software runs
- Your name, work email address, mobile number (confirmed by a code we text to it) and a password, which we store only in hashed form
- API keys you create. We store only a fingerprint of each key, never the key itself.
b) Information collected automatically:
- Precise GPS location while using navigation or delivery features (with your permission)
- Device identifiers (device model, operating system, unique device ID)
- App usage data (features accessed, session duration, error logs)
- Push notification tokens for sending order and delivery updates
- IP address and connection metadata
- For developers: a log of failed API requests made with your keys (time, address called, status, error and IP address,
but not what was sent). It is kept for 14 days and shown to your company in the developer console.
c) Information from third parties:
- Authentication data from Google Sign-In (name, email, profile photo)
- Authentication data from Apple Sign-In (name, email)
3. How We Use Your Information
- To create and manage your account
- To facilitate shopping, delivery, and payment services between customers and buyers
- To display your real-time location on the delivery map to the relevant customer
- If you joined as a buyer through a shop's invitation, to show that shop what you are doing on NunuaPro (see section 4)
- To process earnings and service fee calculations
- To send order status updates, notifications, and service announcements
- To resolve disputes and provide customer support
- To detect fraud, abuse, and violations of our Terms of Service
- To improve and personalise the Service
- To comply with applicable laws and regulations
4. Location Data
Nunua Pro requests access to your device's location. The level of access differs by user role:
- Customers: Location is accessed only while the app is in the foreground — used to find nearby buyers and show your order on the map.
- Shop owners: Location is accessed only while the app is open, when you ask it to show where you are while placing your shop on the map. Only the shop location you confirm is saved.
- Buyers (delivery agents): Location is accessed in the background during an active delivery so your real-time position can be shared with the customer whose order you are fulfilling. Background access is active only from the moment you mark an order as in-progress until you confirm delivery. You can revoke this permission at any time in your device settings.
Location data is transmitted to our servers and shared with the customer associated with the
active order and, for buyers who joined through a shop, with that shop as described below. We do
not sell or share location data with advertisers or unrelated third parties. Location tracking
stops automatically when the delivery session ends.
Buyers who joined through a shop's invitation. A shop on NunuaPro can invite people it
knows to become buyers. If you joined that way, the shop can see in the NunuaPro Business app:
- Whether you are currently shopping for an order, on the way to deliver one, available for orders, or not taking orders
- The number of the order you are working on and how many of its items you have bought so far
- How many orders you have completed since joining through that shop, in total and today
- While you are on the way to deliver an order — and only then — your current position on a map. Only your
most recent position is shown, never a history of where you have been, and it stops being shown as soon
as the order is delivered.
The shop sees only what you did after joining through it, never your orders from before. It never sees who your customers are, what they paid, or where you are delivering to. This is
visible to the shop's owner and, for the map, only to staff the owner has specifically allowed. We tell
you in the app when you are linked to a shop.
Ordering straight from a shop. When you order from a shop's storefront in the NunuaPro app, that shop
(its owner and the staff the owner allows to handle orders) sees your name, phone number, delivery address and delivery
instructions, the items you ordered and your payment method (cash on delivery, mobile money, or from your NP balance) — so it can prepare and deliver
your order. The shop sees this only for orders you place with it, never your other orders. The person the shop sends
to deliver sees your name, phone number and delivery address, and you can follow their position on the map while they
are on the way. Shops never see the details of errand orders you place for NunuaPro buyers.
5. Sharing of Information
We may share your information with:
- Other users: Your name, profile photo, and real-time location are shared with customers during an active order. If you joined as a buyer through a shop's invitation, that shop sees your activity and, while you deliver, your current position (section 4). When you order from a shop's storefront, that shop and its courier see what they need to fulfil and deliver it (section 4).
- Your shop's POS provider: If a shop connects its point-of-sale (POS) software to Nunua Pro, the company that provides that software receives the shop's products, stock and sales, and the details of orders placed with that shop (including the Customer's name, phone number and delivery address) so it can record and fulfil them. The shop chooses whether to connect and can disconnect at any time. POS providers may use this information only to serve that shop, under our Developer Terms.
- Payment processors: Your phone number and transaction details are shared with our payment gateways, ClickPesa and PayGuard, and the underlying mobile money operators (Vodacom M-Pesa, Mixx by Yas / Tigo Pesa, Airtel Money) to process payments and disbursements. ClickPesa is a licensed payment service provider regulated under Tanzanian financial services law. Which gateway handles a given payment depends on your network and our current configuration; for payouts, PayGuard may also confirm the registered account name of the receiving mobile money number.
- Service providers: Third-party vendors who assist us in operating the Service (e.g., Google Firebase for push notifications, crash reporting, and analytics; cloud hosting providers). These parties are contractually bound to protect your data.
- Legal authorities: When required by law, court order, or to protect the rights and safety of Ajiriwa Network, our users, or the public.
We do not sell your personal information to third parties.
6. Data Retention and Account Deletion
We retain your personal data for as long as your account is active or as needed to provide the Service.
You can delete your account directly from within the app — go to Profile → Delete Account.
Upon deletion, all personally identifiable information (name, email, phone number) is permanently
removed from your account. Financial records (orders, earnings, payouts) are retained for a
limited period for legal, audit, and dispute-resolution purposes, but are no longer linked to
any identifiable individual. You may also contact us at
support@ajiriwa.net to request deletion.
7. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS),
secure token-based authentication, and restricted access controls. However, no method of
transmission over the internet or electronic storage is 100% secure. We encourage you to
protect your account credentials and notify us immediately of any unauthorised access.
8. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect
personal information from minors. If you believe a minor has provided us with personal data,
please contact us and we will delete it promptly.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for location access (through your device settings)
- Object to or restrict certain processing of your data
To exercise these rights, contact us at support@ajiriwa.net.
10. Third-Party Services
The Service integrates with the following third-party services, each governed by their own privacy policies:
- ClickPesa – Payment processing and mobile money disbursements. Shares your phone number and transaction data with ClickPesa and underlying mobile money operators (Vodacom, Tigo, Airtel).
- PayGuard – Payment processing and mobile money disbursements. Shares your phone number and transaction data with PayGuard and underlying mobile money operators (Vodacom, Tigo / Yas, Airtel), and looks up the registered account name of a number receiving a payout.
- Google Firebase – Push notifications (FCM), crash reporting, and analytics. May collect device identifiers and app usage data.
- Google Sign-In – Social login. Shares your Google profile (name, email, photo) with Nunua Pro upon sign-in.
- Apple Sign-In – Social login (iOS). Shares your name and email (or Apple-relayed email) with Nunua Pro upon sign-in.
- Google Maps Platform (Places) – When a shop owner searches for their business to register it, the search text and an approximate location are sent to Google to find matching places.
- AI providers (Google Gemini, Anthropic Claude) – Used to read products from price lists a shop owner pastes or photographs, to understand product searches, and to answer questions in the in-app assistant. Only the text or image you submit for that purpose is sent; it is not used by us to identify you.
- MapTiler – Map images. Your device requests map tiles for the area shown on screen.
- OpenStreetMap / OSRM – Route mapping and turn-by-turn navigation. Your route origin and destination coordinates are sent to OSRM's public routing API to calculate directions.
- Laravel Cloud / hosting provider – Application hosting and database infrastructure. Your data is stored on servers in compliance with applicable data protection standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes
by updating the "Last Updated" date above and, where appropriate, through an in-app notification.
Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact: